A Gap Analysis of the Quality of Student Support Services in an Open Distance Learning Institution

This paper focuses on an investigation of the quality student support services. The latter are important aspects in development a whole-person experience any educational system. In open distance learning (ODL) mode education, services even more as they anchors success. Based this, main purpose this is to observe possible gaps between students’ expectations (the ideal standard) and their experiences perceptions formed) provided by University South Africa (UNISA). respondents were doctoral students UNISA who live work Ethiopia. A multi-dimensional “standardised” instrument was used tool collect quantitative data. theoretical framework adopted analysing results model. Descriptive statistics (means standard deviations) dependent t-tests statistical tools employed. findings show that there along four dimensions instrument, namely Supervision Support, Infrastructure, Administrative Support Academic Facilitation. It therefore recommended should focus improving relevant it gives its international students.